DIRECTV SUCKS
I bought a DVR from walmart (200 bucks) and then activated the directv dvr service (Already had directv) They send me notice a month later saying if I cancel the service they are going to charge me 300 bucks if I don't return the dvr equipment. I called and tried explaining I bought the DVR myself not through them. They continually read lines from a book stating a totally seperate answer to the question I asked.
I was disconnected four times while on hold. Four of the six people I tried to talk to spoke less english than a three year old child. Over and hour on the phone.
My basic question was "If I keep directv and cancel the TIVO portion why do I have to return my recorder bought with my own money to you". Their answer: we sold the equipment to you at a discount and therefore you need to return it. I again explained I bought it for full price at WalMart and never got any type of rebate or discount. She said WalMart sells for them and then notifies them when the equipment is purchased.
I asked "How come my bill doesn't show the HD receiver I bought in June or the (i lied on this one) second DVR I bought for my girlfriend for Christmas. She was silent for a while then backpedalled and said "Oh it shows when you activate it"..."the only ones your bill will show are the ones we provided to you directly from DirecTV".
therefore back to the original question: she finally agreed that I don't have to return the DVR even though I have two notices say I do if I cancel the service. Then changed the entire answer to "if i cancel the entire directv service within two years I have to return the equipment or pay 300 bucks"...but still my bill says "One year contract of DirecTV" and a two year commitment on the DVR....
They still really don't have any answer but I wrote it all down and will now call as a "new customer" and find out what they tell me.
At least the last one spoke english...all the other ones were calling me Meeester Prank Showw....and Tank you foder your beeesnus.